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SpamSieve Technical Support

Known Issues

1. SpamSieve 3.1 (released November 20) is compatible with macOS 10.13 High Sierra through macOS 15 Sequoia and Apple Silicon Macs.
2. Apple Mail in macOS 14 Sonoma removes support for Mail plug-ins, so SpamSieve 2 will stop working. SpamSieve 3 has been released with support for Sonoma. Here’s a guide explaining the transition.
3. If you want to use a pre-release version of macOS or update to the latest release version as soon as it’s ready, check out the SpamSieve public beta.
4. If macOS reports that the app is damaged the first time you try to launch it, please see the Download Fixer tool.

Getting Help

1. SpamSieve 3 is a paid upgrade. At the top of the Purchase window, there should be a Check Upgrade Options button that will let you get the upgrade discount—you do not need to re-enter your SpamSieve 2 serial. If you aren’t ready to upgrade your license yet, SpamSieve 3 will run for free for 30 days, and SpamSieve 2 is still available.
2. The SpamSieve manual includes the list of supported mail programs and OS versions, setup instructions for the different mail programs, a section on iPhone spam filtering, and a FAQ.
3. When troubleshooting, first take a look at SpamSieve’s Log window, which shows lots of information about what SpamSieve is doing and includes links to relevant help pages.
4. Are lots of spam messages (or more than before) ending up in your inbox? Please see this page. For the best filtering accuracy, follow the instructions to do an initial training and to correct all the mistakes.
5. Wondering why good messages are going to your Junk mailbox? Please see this page.
6. If your question is not answered above, please look in the SpamSieve forum, as someone else may have recently asked the same question. We are also happy to provide individualized support via e-mail. Please gather the proper background information and contact us by sending an e-mail to spamsieve@c-command.com. (Please do not forward spam messages to this address.)

Mailing List

Subscribe to the SpamSieve News mailing list to be notified when a new version of SpamSieve is released or an important support issue arises.

E-mail:

HP

To unsubscribe or remove an old adddress, click the “unsubscribe” link at the bottom of one of the mailing list e-mails.

Blog and Social Media

The SpamSieve blog, Twitter, and Mastodon feeds contain update notices and SpamSieve tips.

Forum

The SpamSieve forum is the place to talk with other SpamSieve users, share tips and tricks, and ask questions. To keep up with the latest posts, you can sign up for the SpamSieve forum RSS feed, or to a single feed for all the forums.

Feature Requests

We’d like to hear your suggestions for making SpamSieve better. Please send them to spamsieve@c-command.com.

Scripts

Sample SpamSieve AppleScripts are available, which demonstrate how to access SpamSieve’s rules, corpus, and windows. Additional scripts let you customize the interaction between SpamSieve and various e-mail clients.

Older Versions

SpamSieve 3.1 requires macOS 10.13 High Sierra or later.

• If you have macOS 10.13 through 13.6.2, you can also run SpamSieve 2.9.52.
• If you have macOS 10.9 through 10.12, you can run SpamSieve 2.9.50.
• If you have macOS 10.7 or 10.8, you can run SpamSieve 2.9.39.
• If you have macOS 10.6, you can run SpamSieve 2.9.29.
• If you have macOS 10.5, you can run SpamSieve 2.9.14.
• If you have macOS 10.4, you can run SpamSieve 2.9.6.
• If you have macOS 10.3, you can run SpamSieve 2.6.6.
• If you have macOS 10.2, you can run SpamSieve 2.6.4.

If you purchase SpamSieve 3.1 you can request a serial number to run these older versions.