SpamSieveSpamSieve

SpamSieve Technical Support

technical-supportKnown Issues

  1. SpamSieve 2.9.52 (released March 10) is compatible with macOS 10.13 through macOS 13 and Apple Silicon Macs. After updating, see this page if you don’t see the SpamSieve commands in Apple Mail’s Message menu.
  2. If you have the latest version of SpamSieve but Apple Mail reports the plug-in as incompatible, please see this page.
  3. A macOS bug can cause Mail to pause a long time at launch before it loads any plug-ins. You can work around this as described on this page.
  4. A macOS bug can cause Mail on macOS 13.1 to hang when training a message. You can work around this as described on this page.
  5. If you have questions about Background Items Added notifications on macOS 13, please see this page.
  6. A macOS bug can cause SpamSieve to hang at launch on M1 Macs for a small percentage of users who purchased a long time ago. See this forum post for a workaround.
  7. If want to use a pre-release version of macOS or update to the latest release version as soon as it’s ready, check out the SpamSieve public beta.

getting-helpGetting Help

  1. There’s lots of information in the SpamSieve manual, such as the list of supported mail programs and OS versions, setup instructions for the different mail programs, and a section on iPhone spam filtering.
  2. If you are using Apple Mail and SpamSieve does not seem to be filtering your mail, please check the Preferences ‣ Rules window in Mail and make sure that the SpamSieve rule is active (checked).
  3. For the best filtering accuracy, follow the instructions to do an initial training and to correct all the mistakes.
  4. Are lots of spam messages (or more than before) ending up in your inbox? Even if SpamSieve is catching some of your spam, there’s a good chance that there’s a setup problem. Just fix your settings, and the accuracy will return to normal.
  5. Wondering why you see spam in a Junk mailbox in addition to SpamSieve’s Spam mailbox? This is probably because of a server junk filter. Please see this page for more information about how this happens and how to cope with it.
  6. Have you checked the list of frequently asked questions, including the general ones for the application and the ones for Apple Mail?
  7. If your question is not answered above, please gather the proper background information and contact us by sending an e-mail to spamsieve@c-command.com. Please do not forward spam messages to this address.

mailing-listMailing List

Subscribe to the SpamSieve-News mailing list to get an e-mail when a new version of SpamSieve is released or an important support issue arises. You can change your address by subscribing the new one and unsubscribing the old one.

E-mail:

blog-twitterBlog and Social

The SpamSieve blog, Twitter, and Mastodon feeds contain update notices and SpamSieve tips.

forumForum

The SpamSieve forum is the place to talk with other SpamSieve users, share tips and tricks, and ask questions. To keep up with the latest posts, you can sign up for the SpamSieve forum RSS feed, or to a single feed for all the forums.

feature-requestsFeature Requests

We’d like to hear your suggestions for making SpamSieve better. Please send them to spamsieve@c-command.com.

scriptsScripts

Sample SpamSieve AppleScripts are available, which demonstrate how to access SpamSieve’s rules, corpus, and windows. Additional scripts let you customize the interaction between SpamSieve and various e-mail clients.

older-versionsOlder Versions

SpamSieve 2.9.52 requires macOS 10.13 or later.

If you purchase SpamSieve 2.9.52 you can request a serial number to run these older versions.