SpamSieveSpamSieve

SpamSieve Technical Support

technical-supportKnown Issues

  1. SpamSieve 2.9.32 (released August 30) is compatible with macOS 10.7 through 10.14. After updating, see this page if you don’t see the SpamSieve commands in Apple Mail’s Message menu.
  2. macOS 10.14 has new data protection features that require the user to specifically grant applications such as SpamSieve access to do certain things. SpamSieve will automatically tell you what you need to do and when, but, in summary, you will want to grant SpamSieve Full Disk Access and enable SpamSieve’s plug-in in Mail’s preferences. If you have a “SpamSieve” rule in Mail but don’t enable the SpamSieve plug-in, Mail will apply the rule actions (moving all messages to the Spam mailbox) without consulting SpamSieve. This is further explained in the Security & Privacy Access and Enabling and Updating the Apple Mail Plug-In sections of the manual.
  3. If you are using Postbox with SpamSieve, please read this thread before updating to Postbox 6.
  4. If want to use a pre-release version of macOS or update to the latest release version as soon as it’s ready, check out the SpamSieve public beta.
  5. If messages don’t move when you train them using Apple Mail, see Duplicate Apple Mail Accounts.
  6. It’s best to update to the latest version of SpamSieve before updating macOS, so make sure that you’ve set your Mac not to update itself without asking you.

getting-helpGetting Help

  1. There’s lots of information in the SpamSieve manual, such as the list of supported mail programs and OS versions, setup instructions for the different mail programs, and a section on iPhone spam filtering.
  2. For the best filtering accuracy, follow the instructions to do an initial training and to correct all the mistakes.
  3. Are lots of spam messages (or more than before) ending up in your inbox? Even if SpamSieve is catching some of your spam, there’s a good chance that there’s a setup problem. Just fix your settings, and the accuracy will return to normal.
  4. Wondering why you see spam in a Junk mailbox in addition to SpamSieve’s Spam mailbox? This is probably because of a server junk filter. Please see this page for more information about how this happens and how to cope with it.
  5. Have you checked the list of frequently asked questions, including the general ones for the application and the ones for Apple Mail?
  6. If your question is not answered above, please gather the proper background information and contact us by sending an e-mail to spamsieve@c-command.com. Please do not forward spam messages to this address.

mailing-listMailing List

Subscribe to the SpamSieve-News mailing list to get an e-mail when a new version of SpamSieve is released or an important support issue arises. You can change your address by subscribing the new one and unsubscribing the old one.

E-mail:

blog-twitterBlog and Twitter

The SpamSieve blog and Twitter feed (archives) contain update notices and SpamSieve tips.

forumForum

The SpamSieve forum is the place to talk with other SpamSieve users, share tips and tricks, and ask questions. To keep up with the latest posts, you can sign up for the SpamSieve forum RSS feed, or to a single feed for all the forums.

feature-requestsFeature Requests

We’d like to hear your suggestions for making SpamSieve better. Please send them to spamsieve@c-command.com.

scriptsScripts

Sample SpamSieve AppleScripts are available, which demonstrate how to access SpamSieve’s rules, corpus, and windows. Additional scripts let you customize the interaction between SpamSieve and various e-mail clients.

older-versionsOlder Versions

SpamSieve 2.9.32 requires macOS 10.7 or later.

If you purchase SpamSieve 2.9.32 you can request a serial number to run these older versions.