SpamSieve is normally highly accurate at filtering out spam messages, and once
properly trained it will usually keep working well. If you notice a sudden drop
in the filtering accuracy, this is usually because of a problem in your mail
program’s setup, not because a new type of spam message is evading SpamSieve.
(Even if the setup initially worked, it can become incorrect over time due to
file corruption or iCloud syncing problems.) This section will help you to fix
such setup problems yourself. You can also ask for help if you need additional
assistance.
- When you receive new messages, the mail program needs to send them to
SpamSieve for analysis. To make sure that it’s set up to do this, find
the Checking the <Mail Client> Setup section below that corresponds to
your mail program and follow the instructions in that section.
- The mail program will only apply SpamSieve (and your other rules) to
messages that arrive in the Mac’s inbox and are unread.
- Are you reading the messages on a phone or other computer before your
Mac sees them?
- Do you have rules set up on your mail server (or SaneBox) that
move the messages out of the inbox?
- Is a server junk filter moving the messages to a Junk mailbox?
- SpamSieve keeps a log of all the messages that it examined and why it
thought they were good or spam. The Open Log section describes how the
log can tell you whether a spam message was missed because of the mail
program’s settings, SpamSieve’s settings, or SpamSieve’s training.
- The mail program may be having trouble communicating with SpamSieve. To
check for communication errors, see the Sending in an Error Report
section.
- For the best filtering accuracy, SpamSieve needs to be properly trained.
- The Checking the Training section has more information about this.
- Also, make sure that you do not have other rules (besides SpamSieve)
in your mail program that move messages to the spam mailbox or trash.
Such rules can prevent you from properly training SpamSieve.
- You can contact technical support at spamsieve@c-command.com. Before
sending your message, please read the What information should I include
when I report a problem? section. Make sure that you’ve included all of
the general information, as well as the items requested in the If you
have spam messages in your inbox section.