SpamSieveSpamSieve

SpamSieve Technical Support

technical-supportKnown Issues

  1. SpamSieve 3.2 (released September 18, 2025) is compatible with macOS 10.13 High Sierra through macOS Tahoe 26 and Apple Silicon Macs.
  2. Microsoft will be temporarily removing Outlook’s support for AppleScript (and, thus, SpamSieve) on November 1. It is scheduled to return in December. In the interim, SpamSieve can continue to filter your mail if you set up your mail accounts and SpamSieve in Apple Mail. This will also keep the spam out of your inbox in Outlook, and if you enable the Train messages in TrainSpam and TrainGood setting, you can still train SpamSieve from within Outlook. There’s more information about all of this in the End of Support for Legacy Outlook section of the manual.
  3. On macOS Tahoe 26, some customers with POP accounts are encountering timeout errors from Apple Mail that prevent messages from being moved to the Junk mailbox. We’ve addressed this in SpamSieve 3.2.1b1.
  4. If you want to use a pre-release version of macOS or update to the latest release version as soon as it’s ready, check out the SpamSieve public beta.
  5. If macOS reports that the app is damaged the first time you try to launch it, please see the Download Fixer tool.

getting-helpGetting Help

  1. The SpamSieve manual includes the list of supported mail programs and OS versions, setup instructions for the different mail programs, a section on iPhone spam filtering, and a FAQ.
  2. SpamSieve 3 is a paid upgrade. At the top of the Purchase window, there should be a Check Upgrade Options button that will let you get the upgrade discount, or you can enter your license info here.
  3. When troubleshooting, first take a look at SpamSieve’s Log window, which shows lots of information about what SpamSieve is doing and includes links to relevant help pages.
  4. Are lots of spam messages (or more than before) ending up in your inbox? Please see this page. For the best filtering accuracy, follow the instructions to do an initial training and to correct all the mistakes.
  5. Wondering why good messages are going to your Junk mailbox? Please see this page.
  6. If you’ve lost your purchase information, you can look up your serial number.
  7. If your question is not answered above, please look in the SpamSieve forum, as someone else may have recently asked the same question. We are also happy to provide individualized support via e-mail. Please gather the proper background information and contact us by sending an e-mail to spamsieve@c-command.com. (Please do not forward spam messages to this address.)

mailing-listMailing List

Subscribe to the SpamSieve News mailing list to be notified when a new version of SpamSieve is released or an important support issue arises.

To unsubscribe or remove an old adddress, click the “unsubscribe” link at the bottom of one of the mailing list e-mails.

blog-twitterBlog and Social Media

The SpamSieve blog, Twitter, and Mastodon feeds contain update notices and SpamSieve tips.

forumForum

The SpamSieve forum is the place to talk with other SpamSieve users, share tips and tricks, and ask questions. To keep up with the latest posts, you can sign up for the SpamSieve forum RSS feed, or to a single feed for all the forums.

feature-requestsFeature Requests

We’d like to hear your suggestions for making SpamSieve better. Please send them to spamsieve@c-command.com.

scriptsScripts

Sample SpamSieve AppleScripts are available, which demonstrate how to access SpamSieve’s rules, corpus, and windows. Additional scripts let you customize the interaction between SpamSieve and various e-mail clients.

older-versionsOlder Versions

SpamSieve 3.2 requires macOS 10.13 High Sierra or later.

If you purchase SpamSieve 3.2 you can request a serial number to run these older versions.