• C-Command Software
• DropDMG
• EagleFiler
• SpamSieve
• ToothFairy
• Blog
• Forums
• Search

• About
• Features
• Manual
• Press
• Screenshots
• Support
• Testimonials

DropDMG Technical Support

Known Issues

1. DropDMG 3.5.5 (released November 6) is compatible with macOS 10.7 through 10.14.
2. If want to use a pre-release version of macOS or update to the latest release version as soon as it’s ready, check out the DropDMG public beta.
3. macOS 10.14 has new data protection features that require the user to specifically grant applications such as DropDMG access to do certain things. In general, you will want to grant DropDMG Automation access for Finder and possibly Full Disk Access as well. This is further explained in the Security & Privacy Access section of the manual.
4. To use the dropdmg command-line tool from an Xcode build phase on macOS 10.14, please see this thread.

Getting Help

1. Have you checked the list of frequently asked questions?
2. If you’ve lost your purchase information, you can look up your serial number.
3. If your question is not answered above, please gather the proper background information and contact us by sending an e-mail to dropdmg@c-command.com.

Mailing List

Subscribe to the DropDMG-News mailing list to get an e-mail when a new version of DropDMG is released or an important support issue arises. You can change your address by subscribing the new one and unsubscribing the old one.

E-mail:

Blog and Twitter

The DropDMG blog and Twitter feed (archives) contain update notices and DropDMG tips.

Forum

The DropDMG forum is the place to talk with other DropDMG users, share tips and tricks, and ask questions. To keep up with the latest posts, you can sign up for the DropDMG forum RSS feed, or to a single feed for all the forums.

Feature Requests

We’d like to hear your suggestions for making DropDMG better. Please send them to dropdmg@c-command.com.

Scripts

Sample DropDMG AppleScripts are available, which demonstrate how to create images, burn images, and inspect the progress of DropDMG’s operations.

Older Versions

DropDMG 3.5.5 requires macOS 10.7 or later; DropDMG’s Automator action requires macOS 10.9 or later.

• If you have macOS 10.6, you can run DropDMG 3.5.
• If you have macOS 10.5, you can run DropDMG 3.2.4.
• If you have macOS 10.4, you can run DropDMG 2.8.6.
• If you have macOS 10.3, you can run DropDMG 2.8.4.
• If you have macOS 10.2, you can run DropDMG 2.2.

If you purchase DropDMG 3.5.5 you can request a serial number to run these older versions.