DropDMG Technical Support

Known Issues

DropDMG 3.5 (released July 24) is compatible with macOS 10.6 through 10.13.
If want to use a pre-release version of macOS or update to the latest release version as soon as it’s ready, check out the DropDMG public beta.

Getting Help

Have you checked the list of frequently asked questions?
If you’ve lost your purchase information, you can look up your serial number.
If your question is not answered above, please gather the proper background information and contact us by sending an e-mail to dropdmg@c-command.com.

Mailing List

Subscribe to the DropDMG-News mailing list to get an e-mail when a new version of DropDMG is released or an important support issue arises.

Blog and Twitter

The DropDMG blog and Twitter feed (archives) contain update notices and DropDMG tips.

Forum

The DropDMG forum is the place to talk with other DropDMG users, share tips and tricks, and ask questions. To keep up with the latest posts, you can sign up for the DropDMG forum RSS feed, or to a single feed for all the forums.

Feature Requests

We’d like to hear your suggestions for making DropDMG better. Please send them to dropdmg@c-command.com.

Scripts

Sample DropDMG AppleScripts are available, which demonstrate how to create images, burn images, and inspect the progress of DropDMG’s operations.

Older Versions

DropDMG 3.5 requires Mac OS X 10.6.8 or later; DropDMG’s Automator action requires Mac OS X 10.9 or later.

If you have Mac OS X 10.5, you can run DropDMG 3.2.4.
If you have Mac OS X 10.4, you can run DropDMG 2.8.6.
If you have Mac OS X 10.3, you can run DropDMG 2.8.4.
If you have Mac OS X 10.2, you can run DropDMG 2.2.

If you purchase DropDMG 3.5 you can request a serial number to run these older versions.