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DropDMG Technical Support

Known Issues

1. DropDMG 3.6.8 (released September 26) is compatible with macOS 10.13 High Sierra through macOS 15 Sequoia and Apple Silicon Macs.
2. To use the dropdmg command-line tool from an Xcode build phase on macOS 10.14 or later, please see this page.
3. If you want to use a pre-release version of macOS or update to the latest release version as soon as it’s ready, check out the DropDMG public beta.
4. If macOS reports that the app is damaged the first time you try to launch it, please see the Download Fixer tool.

Getting Help

1. Have you checked the list of frequently asked questions?
2. If you’ve lost your purchase information, you can look up your serial number.
3. If your question is not answered above, please look in the DropDMG forum, as someone else may have recently asked the same question. We are also happy to provide individualized support via e-mail. Please gather the proper background information and contact us by sending an e-mail to dropdmg@c-command.com.

Mailing List

Subscribe to the DropDMG News mailing list to be notified when a new version of DropDMG is released or an important support issue arises.

E-mail:

HP

To unsubscribe or remove an old adddress, click the “unsubscribe” link at the bottom of one of the mailing list e-mails.

Blog and Social Media

The DropDMG blog, Twitter, and Mastodon feeds contain update notices and DropDMG tips.

Forum

The DropDMG forum is the place to talk with other DropDMG users, share tips and tricks, and ask questions. To keep up with the latest posts, you can sign up for the DropDMG forum RSS feed, or to a single feed for all the forums.

Feature Requests

We’d like to hear your suggestions for making DropDMG better. Please send them to dropdmg@c-command.com.

Scripts

Sample DropDMG AppleScripts are available, which demonstrate how to create images, burn images, and inspect the progress of DropDMG’s operations.

Older Versions

DropDMG 3.6.8 requires macOS 10.13 High Sierra or later.

• If you have macOS 10.9 through 10.12, you can run DropDMG 3.6.4.
• If you have macOS 10.7 or 10.8, you can run DropDMG 3.5.10.
• If you have macOS 10.6, you can run DropDMG 3.5.
• If you have macOS 10.5, you can run DropDMG 3.2.4.
• If you have macOS 10.4, you can run DropDMG 2.8.6.
• If you have macOS 10.3, you can run DropDMG 2.8.4.
• If you have macOS 10.2, you can run DropDMG 2.2.

If you purchase DropDMG 3.6.8 you can request a serial number to run these older versions.