EagleFiler Technical Support
EagleFiler 1.9.20 (released March 16, 2026) is compatible with macOS 10.13 High Sierra through macOS Tahoe 26 and Apple Silicon Macs. If you want to use a pre-release version of macOS or update to the latest release version as soon as it’s ready, check out the public beta.
Known Issues
- If macOS reports that the app is damaged the first time you try to launch it, please see the Download Fixer tool.
- EagleFiler 1.9.19 will crash at launch on macOS 26.4 due to a change that Apple made in its framework for iMessage/FaceTime. We’ve worked around this with EagleFiler 1.9.20. If you’ve updated to macOS 26.4 before updating EagleFiler, you won’t be able to launch EagleFiler to use its auto-update feature, but you can download and install the update manually as described in the Updating From a Previous Version section of the manual.
- When launching EagleFiler on macOS 26.4 or later, macOS may show a “Support Ending for Intel-based Apps” notification. Currently, EagleFiler relies on Rosetta 2, which Apple has committed to supporting until macOS 28 in fall 2027. EagleFiler’s indexer has been ARM-native for a long time. The rest of the app relies on some third-party Intel-based libraries that will not be ported. We’ve been working on removing these dependencies and rewriting the app in Swift. This is a big project, but it should provide many advantages, both in performance and in a newer architecture that can serve as a foundation for many years to come. We expect to finish this and have EagleFiler running fully natively on Apple silicon before macOS 28 is released.
Getting Help
- Have you checked the list of frequently asked questions?
- If you’ve lost your purchase information, you can look up your serial number.
- If your question is not answered above, please look in the EagleFiler forum, as someone else may have recently asked the same question. We are also happy to provide individualized support via e-mail. Please gather the proper background information and contact us by sending an e-mail to eaglefiler@c-command.com.
Mailing List
Subscribe to the EagleFiler News mailing list to be notified when a new version of EagleFiler is released or an important support issue arises.
To unsubscribe or remove an old adddress, click the “unsubscribe” link at the bottom of one of the mailing list e-mails.
Blog and Social Media
The EagleFiler blog, Twitter, and Mastodon feeds contain update notices and EagleFiler tips.
Forum
The EagleFiler forum is the place to talk with other EagleFiler users, share tips and tricks, and ask questions. To keep up with the latest posts, you can sign up for the EagleFiler forum RSS feed, or to a single feed for all the forums.
Feature Requests
We’d like to hear your suggestions for making EagleFiler better. Please send them to eaglefiler@c-command.com.
Scripts
Sample EagleFiler AppleScripts are available, which demonstrate some of EagleFiler’s scripting capabilities.
Older Versions
EagleFiler 1.9.20 requires macOS 10.13 High Sierra or later.
- If you have macOS 10.12, you can run EagleFiler 1.9.8.
- If you have macOS 10.9, 10.10, or 10.11, you can run EagleFiler 1.8.14.
- If you have macOS 10.7 or 10.8, you can run EagleFiler 1.8.7.
- If you have macOS 10.6, you can run EagleFiler 1.8.
- If you have macOS 10.4 or 10.5, you can run EagleFiler 1.5.10.
If you purchase EagleFiler 1.9.20 you can request a serial number to run these older versions.