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4.2   Why isn’t my device connecting?

ToothFairy works with devices that can be connected to your Mac via the macOS Bluetooth menu. If you can connect it via the system menu, you should be able to connect and disconnect it via ToothFairy. Here are some steps to try if you can’t get your device to connect:

  1. Make sure that Bluetooth is On in the Bluetooth pane in System Preferences.
  2. Make sure that your device is paired with your Mac using the Bluetooth pane of System Preferences. It sometimes helps to unpair the device in System Preferences and then re-pair it.
  3. Try resetting your Mac’s Bluetooth module. You can do this by holding down the Shift and Option keys while clicking on the Bluetooth menu. Go to the Debug submenu and choose Reset the Bluetooth Module. Then restart your Mac.
  4. If you still can’t get it to work, save a Bluetooth log and a diagnostic report and send them to us for further assistance.
     Contents  ToothFairy Manual  Technical Support