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4.2   Why isn’t my device connecting?

ToothFairy works with devices that can be connected to your Mac via the macOS Bluetooth menu. If you can connect it via the system menu, you should be able to connect and disconnect it via ToothFairy. Here are some steps to try if you can’t get your device to connect:

  1. Make sure that Bluetooth is On in the Bluetooth pane in System Preferences. It can help to turn Bluetooth off and then back on again on your Mac, as well as on other nearby devices.
  2. Make sure that your device is paired with your Mac using the Bluetooth pane of System Preferences. It sometimes helps to unpair the device in System Preferences and then re-pair it.
  3. Make sure the device’s battery is fully charged.
  4. It can help to adjust your AirDrop settings (on your Macs and any nearby iOS devices). Bluetooth devices connect more reliably when AirDrop is off or set to Contacts Only.
  5. Check Apple’s Potential sources of Wi-Fi and Bluetooth interference guide.
  6. Try resetting your Mac’s Bluetooth module. You can do this by holding down the Shift and Option keys while clicking on the Bluetooth menu. Go to the Debug submenu and choose Reset the Bluetooth Module. Then restart your Mac.
  7. If you still can’t get it to work, save a Bluetooth log and a diagnostic report and send them to us for further assistance.
     Contents  ToothFairy Manual  Technical Support