If an error window appeared on your screen, please include the exact text of the
error message in your e-mail. (It may help to use Copy and Paste.)
Please also send in any errors that were reported in the system log:
- From the ToothFairy Settings window, click on the About tab.
Then click the Save Diagnostic Report button.
- Choose a location such as your desktop and click Save. Saving the
report may take a minute or so.
- Create an e-mail to toothfairy@c-command.com and drag the Diagnostic Report.tbz
file into the e-mail message to include it as an attachment/enclosure.
If you can’t launch ToothFairy, you can access the log directly (if you’re
using macOS 10.15 or later), rather than using the automated diagnostic
reporter:
- Click on Finder in the Dock.
- Open the Library folder, as described in the How can I open the
Library folder? section.
- Open the Logs folder.
- Open the “ToothFairy” folder.
- Find the App Log.log file and attach it to your e-mail message.