Contents  ToothFairy Manual  Translate  Technical Support

5.1.1   Sending in an Error Report

If an error window appeared on your screen, please include the exact text of the error message in your e-mail. (It may help to use Copy and Paste.)

Please also send in any errors that were reported in the system log:

  1. From the ToothFairy Settings window, click on the About tab. Then click the Save Diagnostic Report button.
  2. Choose a location such as your desktop and click Save. Saving the report may take a minute or so.
  3. Create an e-mail to toothfairy@c-command.com and drag the Diagnostic Report.tbz file into the e-mail message to include it as an attachment/enclosure.

If you can’t launch ToothFairy, you can access the log directly (if you’re using macOS 10.15 or later), rather than using the automated diagnostic reporter:

  1. Click on Finder in the Dock.
  2. Open the Library folder, as described in the How can I open the Library folder? section.
  3. Open the Logs folder.
  4. Open the “ToothFairy” folder.
  5. Find the App Log.log file and attach it to your e-mail message.
     Contents  ToothFairy Manual  Translate  Technical Support