7.1.9   Checking the Outlook Setup

This section is about checking the setup of Microsoft Office 365 (also known as Outlook 2016 and Outlook 2019, versions 15.x and 16.x) and SpamSieve when using the Inbox setup. If you are using the InboxSpamSieve setup, you should instead go to the Checking the Outlook Setup (Large Inboxes) section. For older versions of Outlook, please see the Checking the Outlook 2011 Setup section.

1. In Outlook, go to the Outlook menu and make sure that Legacy Outlook is checked or that New Outlook is unchecked. (Some versions of Outlook don’t have these settings, which is OK.)
2. In System Settings ‣ Privacy & Security ‣ Automation, make sure that SpamSieve has access to control Outlook. This is described more in the Granting Automation Access section. (This step only applies if you are using macOS 10.14 or later.)
3. In SpamSieve, go to Settings ‣ Outlook ‣ Setup. Make sure that Enable spam filtering for Inbox is selected. (If Outlook is hanging or acting unresponsive, reduce the number of messages stored in your inbox or switch to Enable spam filtering for InboxSpamSieve, as described in the Setting Up Outlook (Large Inboxes) section.)
4. To test that messages are able to move properly for manual operations:
   1. Drag a spam message to the inbox. Select it and choose Train as Spam from the SpamSieve menu bar icon. Its category and color should change to Junk. It should move to the Junk Email folder.
   2. Drag the spam message back to the inbox again. This time, select it and choose Filter Messages from the SpamSieve menu bar icon. It should move to the Junk Email folder.
5. Finally, we need to check whether automatic operations work:
   1. Drag the spam message from the previous step to the inbox and mark it as unread.
   2. Go to Settings ‣ Outlook ‣ Filtering and click the Filter Now button. The message should move to the Junk Email folder.
   3. If it works with Filter Now, it should work automatically, although there may be a slight delay before messages are filtered, depending on how often you’ve set SpamSieve to check for new messages and how much mail you have.

If something is not as described above check the Log window in SpamSieve to see whether an error was reported. If you don’t understand what the problem is, please go to SpamSieve’s Help menu and choose Save Diagnostic Report. Contact technical support, attaching the report file, and explain what happened when you followed these instructions.