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7.1.1   Checking the Apple Mail Setup

  1. If you do not see the SpamSieve training commands in Mail’s Message menu, choose Install Apple Mail Plug-In from the SpamSieve menu. There is more information about this in the Why don’t I see the SpamSieve commands in Apple Mail’s Message menu? section.
  2. Go to the Junk pane of Mail’s Preferences window and make sure that Enable junk mail filtering is unchecked.
  3. Go to the Rules pane of Mail’s Preferences window and make sure that you have a rule like the one shown in the Setting Up Apple Mail section:
    1. Make sure there is a check mark next to the SpamSieve rule, indicating that it’s active.
    2. Make sure that the rule’s name starts with SpamSieve.
    3. Make sure that the rule’s conditions say Every Message.
    4. Make sure that the rule does not have any Set Color actions.
    5. Make sure there are no other rules that move spam messages to another mailbox or the trash. (Exception: in rare cases, you may want to create an “unwanted messages” rule, as described in the Correct All Mistakes section.)
    6. Drag the SpamSieve rule to the top of the list, if it isn’t there already. (Exceptions: If you’re using the drone setup, the Remote Training rule should be above the SpamSieve rule. If you are using an “unwanted messages”, as in (e), it should be above the SpamSieve rule.)
    7. Even if the rule looks correct, it can help to delete it and create a new one. (If you do this, be sure to click Don’t Apply when it asks whether you want to re-apply the rules.)
  4. iCloud syncing can cause problems with Apple Mail. If you are not actually using Mail on multiple Macs, you can turn off its iCloud support to prevent these problems. On macOS 10.10 or later, open System Preferences, click on iCloud, click the Options… button next to iCloud Drive, then uncheck Mail.app.
  5. If training a spam message in the inbox as spam does not cause it to change color and move to the spam mailbox, please see Duplicate Apple Mail Accounts section.

Testing That the Rule Works

  1. Select a spam message in Mail.

  2. Choose SpamSieve - Train as Spam from the Message menu to tell SpamSieve that it is spam.

  3. Drag the message to your inbox and select it again.

  4. Choose Apply Rules from the Message menu.

    Note: This will also apply your other Mail rules.

If the message moved to the spam mailbox after Step 4, the rule worked. SpamSieve will be able to catch other messages like this if it’s properly configured and trained.

If the message did not move to the spam mailbox, there is some other problem with Mail or SpamSieve. Please contact technical support and explain what happened when you followed these instructions.

If Messages Don’t Move When Trained

Please see the Duplicate Apple Mail Accounts section.

If Apple Mail Doesn’t Check for New Messages Automatically

Some macOS 10.13 users have reported that when they are away from a Mac that is either on or in Power Nap, Mail stops downloading new messages from the server, and thus SpamSieve stops cleaning out the inbox. As soon as they sit down at the Mac and unlock the screen, Mail starts processing the messages again. This seems to be caused by a macOS bug that can be worked around by going to System Preferences ‣ Security & Privacy ‣ General and toggling the Require password checkbox off and then on again.

If Apple Mail Is Running Slowly

  1. In Mail’s Preferences window, click on the Accounts tab, then your account, then the Advanced tab, and uncheck Automatically detect and maintain account settings.
  2. Change the AppleMailPlugInSetIsJunk option in SpamSieve’s esoteric preferences to not mark messages as junk.
  3. If training is slow, see the Faster Apple Mail Training section.
  4. If you are using the Apple Mail - Remote Training, Apple Mail - SaneBox, or Apple Mail - Server Junk Mailbox script, try unchecking the Mail rule that runs the script and see if that helps. You can also run the script in Script Editor to see if it is taking a long time to complete.
  5. If none of these suggestions helped, please see the Sending in a “Sample” Report section.
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