All E-mail Clients
It is unlikely that SpamSieve is mistakenly thinking that all your mail is
spam. To see whether the messages are going to the spam mailbox because of
SpamSieve, you can use the Log window.
More likely, the messages are being moved by a mail program on another
computer, by a server filter, or by a problem with your mail program,
as described below:
Apple Mail
- If you are using macOS 14 Sonoma or later, due to changes in Apple
Mail, there should no longer be a SpamSieve rule in Mail. If there
is, Mail will move every message to the Junk mailbox without
consulting SpamSieve. The first time you launch SpamSieve on macOS 14,
it will advise you to click the Uninstall Plug-In button to remove
the rule. It will also check each time you launch SpamSieve to make
sure that there is no rule. However, SpamSieve will not be able to do
this if its Automation access to control Mail has been revoked. In
such cases, you should go to the Rules tab of Mail’s Settings
window and deactivate or remove the SpamSieve rule yourself. On
macOS 14, SpamSieve should be set up to use the Mail extension instead
of the rule, as described in the Setting Up Apple Mail section.
- If you are using the Mail plug-in setup, but SpamSieve’s plug-in is
not installed or not enabled, Mail will move every message to the
Junk mailbox without consulting SpamSieve. To re-install the
plug-in, go to the Settings ‣ Apple Mail ‣ Setup window and click
Install Plug-In. When the plug-in is property installed and loaded,
you will see the training commands in Mail’s Message menu. If you
don’t see these, please follow the instructions in the the Why don’t I
see the SpamSieve commands in Apple Mail’s Message menu? section.
- Make sure that you’ve disabled Mail’s built-in junk mail filter, as
described in Step 7 of the Setting Up Apple Mail section.
- Make sure that the only spam/junk rule that you have in Mail’s settings
is SpamSieve. Or, if you are using macOS 14 or later or the Mail
extension setup, there should be no SpamSieve rule, either.
- If you are using the Mail plug-in setup, the name of the SpamSieve
rule in Apple Mail must begin with “SpamSieve”. Make sure that there
are no leading spaces in the name. If the rule name does not begin with
“SpamSieve”, Mail will move every message to the Junk mailbox
without even showing the messages to SpamSieve.
Entourage
- Make sure that you’ve disabled Entourage’s built-in Junk Mail Filter.
- Make sure that the SpamSieve rule in Entourage are set up
exactly as shown.
- Make sure that the only spam/junk rules that you have in the
Rules window are the two SpamSieve rules.
Outlook 2011
- Make sure that you’ve disabled Outlook’s built-in Junk Mail Filter.
- Make sure that the SpamSieve rule in Outlook are set up exactly
as shown.
- Make sure that the only spam/junk rules that you have in the
Rules window are the SpamSieve rules.