It is unlikely that SpamSieve is mistakenly thinking that all your mail is
spam. To see whether the messages are going to the spam mailbox because of
SpamSieve, you can use the Open Log command.
More likely, the messages are being moved by a mail program on another computer,
by a server filter, or by a problem with your mail program, as described
below:
Apple Mail
- If SpamSieve’s plug-in is not installed or not enabled (e.g. if it
was disabled by an OS update), Mail will move every message to the
Junk mailbox without consulting SpamSieve. To re-install the plug-in,
choose Install Apple Mail Plug-In from the SpamSieve menu. When
the plug-in is property installed and loaded, you will see the training
commands in Mail’s Message menu. See also the Why don’t I see the
SpamSieve commands in Apple Mail’s Message menu? section.
- Make sure that you’ve disabled Mail’s built-in junk mail filter, as
described in Step 7 of the Setting Up Apple Mail section.
- Make sure that the only spam/junk rule that you have in Mail’s
settings is SpamSieve.
- The name of the SpamSieve rule in Apple Mail must begin with
“SpamSieve”. Make sure that there are no leading spaces in the
name. If the rule name does not begin with “SpamSieve”, Mail
will move every message to the Junk mailbox without even
showing the messages to SpamSieve.
- To separate the good messages in the Junk mailbox from the spam
ones, drag all the unread messages to the inbox. Then select them and
choose Apply Rules from the Message menu. (You can
alternatively use the Apple Mail - Move If Spam script
with the moveGoodMessagesToInbox option.)
Entourage
- Make sure that you’ve disabled Entourage’s built-in Junk Mail Filter.
- Make sure that the SpamSieve rule in Entourage are set up
exactly as shown.
- Make sure that the only spam/junk rules that you have in the
Rules window are the two SpamSieve rules.
Outlook 2011
- Make sure that you’ve disabled Outlook’s built-in Junk Mail Filter.
- Make sure that the SpamSieve rule in Outlook are set up exactly
as shown.
- Make sure that the only spam/junk rules that you have in the
Rules window are the SpamSieve rules.