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7.1.10   Checking the PowerMail Setup

  1. Quit PowerMail, delete the folder:

    /Users/<username>/Library/Application Support/PowerMail
    

    and then re-launch PowerMail. (See the How can I open the Library folder? section.) If the script files that PowerMail uses to communicate with SpamSieve are damaged, this will fix them.

  2. Make sure that you’ve followed the instructions in the Setting Up PowerMail section.

    • Make sure that the conditions for the Spam: evaluate filter are not excluding the messages that you want SpamSieve to filter. For example, try editing the filter so that it has just a single condition that says Always.
    • Make sure that the Spam: evaluate filter is at the top of the list.
    • Make sure that the Spam: actions filter is directly below the Spam: evaluate filter.

To test that the setup works:

  1. Select a spam message in PowerMail.
  2. Choose Mark as Spam from the Mail menu to tell SpamSieve that it is spam.
  3. Choose Perform Filter ‣ Spam: evaluate from the Mail menu.
  4. Click on SpamSieve’s icon in the Dock. Then choose Open Log from the SpamSieve menu.

The setup is correct if the last entry in the log says Predicted: Spam and shows the subject for the message that you had selected. SpamSieve will be able to catch other messages like this if it’s properly configured and trained.

Otherwise, there is some other problem with PowerMail or SpamSieve. Please contact technical support and explain what happened when you followed these instructions.

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