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7.1.4   Checking the Entourage Setup

  1. Choose Install Entourage Scripts from the SpamSieve menu.
  2. Choose Junk E-mail protection… from Entourage’s Tools menu and make sure it’s set to None.
  3. Choose Mailing List Manager from Entourage’s Tools menu. If there are any rules, for each rule click on the Advanced tab and make sure that Do not apply rules to list messages is unchecked. (If you continue to experience problems, try unchecking each rule itself, to disable it.)
  4. Choose Rules… from Entourage’s Tools menu and make sure that you’ve created two SpamSieve rules, as shown in the Setting Up Entourage section:
    1. Make sure that the rules are of the proper type. That is, if you have a POP mail account, you need two POP rules; if you have an IMAP account, you need two IMAP rules.
    2. Make sure that the SpamSieve - Move Messages rule says “if any criteria” rather than “if all criteria.”
    3. Make sure that the SpamSieve rules are at the top of the list.
    4. Make sure that the SpamSieve - Move If Spam rule is above the SpamSieve - Move Messages rule.
    5. Make sure both SpamSieve rules have check marks next to their names, indicating that they are enabled.
    6. Make sure there are no other rules that move messages to the Junk E-mail folder.

To test that the rules work:

  1. Select a spam message in Entourage.
  2. Choose SpamSieve - Train Spam from the Scripts menu to tell SpamSieve that it is spam.
  3. Change the category of the message to None (using Edit ‣ Categories ‣ None).
  4. Choose Apply Rule ‣ SpamSieve - Move If Spam from the Message menu.

If the message’s category was changed to Junk after Step 4, the rule worked. SpamSieve will be able to catch other messages like this if it’s properly configured and trained.

If the message’s category did not change to Junk, there is some other problem with Entourage or SpamSieve. Please contact technical support and explain what happened when you followed these instructions.

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