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7.1.3   Checking the Airmail Setup

The Setting Up Airmail section describes how to set up Airmail to filter your mail using SpamSieve.

To test that the setup works:

  1. When you receive a new message, note its subject.
  2. Click on SpamSieve’s icon in the Dock.
  3. Choose Log from the Window menu.

The setup is correct if there’s a log entry (near the bottom) that says Predicted: Good or Predicted: Spam and shows the subject for the new message.

If you don’t see the expected log entries for new messages:

  1. Uncheck Use SpamSieve in Airmail’s settings.
  2. Quit Airmail, and then launch Airmail.
  3. Check Use SpamSieve in Airmail’s settings.
  4. Repeat the steps above to test whether the setup works.

If you don’t see the expected log entries for new messages, please contact technical support and explain what happened when you followed these instructions.

Reinstalling Airmail

Sometimes it may help to uninstall Airmail, remove its files from your Library folder, reinstall Airmail, and add all your accounts back.

Messages Classified as Spam But Not Moved to Spam Mailbox

If you see spam messages in your inbox, it might be because SpamSieve thought they were good, but it might also be that SpamSieve thought they were spam but Airmail was unable to move them to the Spam mailbox. To see whether this is the case:

  1. Choose Log from the Window menu. If the log entries for the messages in question say Predicted: Spam, that means that SpamSieve did correctly classify them as spam.
  2. From Airmail’s Window menu, choose Operations. This will show a log of Airmail’s actions, which may provide clues about messages that Airmail tried to move out of the inbox.
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