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6.8 What information should I include when I report a problem?
It will be faster and easier to help you if your e-mail includes all of the following information:
The version of macOS that you are using
Click on the Apple menu and choose
About This Mac
.
The version of DropDMG that you are using
Click on the DropDMG menu and choose
About DropDMG
. (Please do not say “the latest version,” as this is ambiguous.)
Do you have the Mac App Store version?
Click on the DropDMG menu and choose
About DropDMG
. It will say “Mac App Store” at the bottom of the window.
Does the problem pertain to a particular configuration, license, or layout?
Please see
Sending in Configuration Files
.
Specific error information
Please see
Sending in an Error Report
.
If something isn’t working as you expect
Please describe what you did, what happened, and what you expected to happen instead. If possible, take a screenshot or two that illustrate the problem (see
Sending in Screenshots
).
If DropDMG hangs or freezes
Please see
Sending in a “Sample” Report
.
6.8.1 Sending in an Error Report
6.8.2 Sending in Screenshots
6.8.3 Sending in Crash Log Files
6.8.4 Sending in Configuration Files
6.8.5 Sending in a “Sample” Report
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