If an app is slow, hangs (e.g. with a spinning beachball), or freezes, a
“sample” report can record what your Mac was doing in order to locate the
source of the problem. Depending on which app is slow or not responding, you
may want to record samples from DropDMG, Apple Mail, and/or another app.
- Click on Finder in the Dock.
- From the Go menu, choose Utilities.
- Double-click the Activity Monitor program.
- Select the app in the Activity Monitor window.
- Do whatever it is in the app that causes the slowness, hang, or freeze.
Immediately, click on Activity Monitor in the Dock and choose Sample
Process from the View menu.
- After Activity Monitor has finished taking the sample, click the
Save… button in the “Sample of <App>” window. Save the file
to your desktop and then include it in your e-mail message to
dropdmg@c-command.com as an attachment. (Please do not copy and paste the text
from the Activity Monitor window.)