There are several distinct reasons why SpamSieve might not be catching your spam:
- Problems with the setup in the mail program
- SpamSieve itself may be working properly, but if it doesn’t have access to
your incoming messages, it won’t be able to tell which ones are spam. Find
the section below that corresponds to your mail program and make sure that
the setup is correct.
- Problems with other devices
- Most mail programs can only filter messages through rules such as SpamSieve
if the messages arrive in the inbox as unread. Make sure that the messages
in question are not being moved to a different mailbox by a server-side
filter. Also make sure that the messages are not being marked as read by an
iPhone or by another computer before your Mac sees them.
- Problems with preferences
- SpamSieve may see a message and be forced to pronounce it good even if it
looks spammy. For example, please see the How do I make SpamSieve catch
spams sent from my own address? section. The Open Log section describes
how you can look at SpamSieve’s log to determine whether this is what’s
happening. If you need help interpreting the log, or if you just want to
report some troublesome spam messages, please see the What information
should I include when I report a problem? section.
- Problems with SpamSieve’s training
- SpamSieve may see the incoming spam messages but think that they don’t look
spammy. The Checking the Training section has more information about
this.