There are three distinct reasons why SpamSieve might not be catching your spam:
- Problems with the setup in the mail program
- SpamSieve itself may be working properly, but if it doesn’t have access to
your incoming messages, it won’t be able to tell which ones are spam. Find
the section below that corresponds to your mail program and make sure that
the setup is correct.
- Problems with preferences
- SpamSieve may see a message and be forced to pronounce it good even if it
looks spammy. For example, perhaps the message is from an address in your
address book and you’ve told SpamSieve that addresses in the address book
never send spam. The Open Log section describes how you can look at
SpamSieve’s log to determine whether this is what’s happening. If you need
help interpreting the log, or if you just want to report some troublesome
spam messages, please see the What information should I include when I
report a problem? section.
- Problems with SpamSieve’s training
- SpamSieve may see the incoming spam messages but think that they don’t look
spammy. The Checking the Training section has more information about
this.