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7.3   Why is every message going to the Spam mailbox?

All E-mail Clients

It is unlikely that SpamSieve is mistakenly thinking that all your mail is spam. To see whether the messages are going to the spam mailbox because of SpamSieve, you can use the Log command.

More likely, the messages are being moved by a mail program on another computer, by a server filter, or by a problem with your mail program, as described below:

Apple Mail

  1. If you are using macOS 14 Sonoma or later, due to changes in Apple Mail, there should no longer be a SpamSieve rule in Mail. If there is, Mail will move every message to the Junk mailbox without consulting SpamSieve. The first time you launch SpamSieve on macOS 14, it will advise you to click the Uninstall Plug-In button to remove the rule. It will also check each time you launch SpamSieve to make sure that there is no rule. However, SpamSieve will not be able to do this if its Automation access to control Mail has been revoked. In such cases, you should go to the Rules tab of Mail’s Settings window and deactivate or remove the SpamSieve rule yourself. On macOS 14, SpamSieve should be set up to use the Mail extension instead of the rule, as described in the Setting Up Apple Mail section.
  2. If you are using the Mail plug-in setup, but SpamSieve’s plug-in is not installed or not enabled, Mail will move every message to the Junk mailbox without consulting SpamSieve. To re-install the plug-in, go to the Settings ‣ Apple Mail ‣ Setup window and click Install Plug-In. When the plug-in is property installed and loaded, you will see the training commands in Mail’s Message menu. If you don’t see these, please follow the instructions in the the Why don’t I see the SpamSieve commands in Apple Mail’s Message menu? section.
  3. Make sure that you’ve disabled Mail’s built-in junk mail filter, as described in Step 7 of the Setting Up Apple Mail section.
  4. Make sure that the only spam/junk rule that you have in Mail’s settings is SpamSieve. Or, if you are using macOS 14 or later or the Mail extension setup, there should be no SpamSieve rule, either.
  5. If you are using the Mail plug-in setup, the name of the SpamSieve rule in Apple Mail must begin with “SpamSieve”. Make sure that there are no leading spaces in the name. If the rule name does not begin with “SpamSieve”, Mail will move every message to the Junk mailbox without even showing the messages to SpamSieve.

Entourage

  1. Make sure that you’ve disabled Entourage’s built-in Junk Mail Filter.
  2. Make sure that the SpamSieve rule in Entourage are set up exactly as shown.
  3. Make sure that the only spam/junk rules that you have in the Rules window are the two SpamSieve rules.

Outlook 2011

  1. Make sure that you’ve disabled Outlook’s built-in Junk Mail Filter.
  2. Make sure that the SpamSieve rule in Outlook are set up exactly as shown.
  3. Make sure that the only spam/junk rules that you have in the Rules window are the SpamSieve rules.
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