8.3   Why is every message going to the Spam mailbox?

Apple Mail

1. Make sure that you have installed SpamSieve’s Apple Mail plug-in and that you see the training commands in Mail’s Message menu.
2. Make sure that you’ve disabled Mail’s built-in junk mail filter.
3. Make sure that the only spam/junk rule that you have in Mail’s preferences is SpamSieve.
4. The name of the SpamSieve rule in Apple Mail must begin with “SpamSieve”. Make sure that there are no leading spaces in the name. If the rule name does not begin with “SpamSieve”, Mail will move every message to the Spam mailbox without even showing the messages to SpamSieve.

Entourage

1. Make sure that you’ve disabled Entourage’s built-in Junk Mail Filter.
2. Make sure that the SpamSieve rule in Entourage are set up exactly as shown.
3. Make sure that the only spam/junk rules that you have in the Rules window are the two SpamSieve rules.

Outlook

1. Make sure that you’ve disabled Outlook’s built-in Junk Mail Filter.
2. Make sure that the SpamSieve rule in Outlook are set up exactly as shown.
3. Make sure that the only spam/junk rules that you have in the Rules window are the SpamSieve rules.

All Mail Programs

It’s possible that the messages are being moved by a mail program on another Mac, device, or server.

To see whether the messages are going to the Spam mailbox because of SpamSieve, choose Open Log. For a given message, if the log says Predicted: Spam that means SpamSieve thought that it was spam. If it says Predicted: Good or there is no Predicted entry, that means the message did not end up in the Spam mailbox because of SpamSieve. Perhaps a spam filter on your mail server is responsible.