- If you do not see the SpamSieve training commands in Mail’s Message
menu, choose Install Apple Mail Plug-In from the SpamSieve menu.
If you still don’t see them, follow the instructions in Sending in an
Error Report.
- Go to the Junk pane of Mail’s Preferences window and make
sure that Enable junk mail filtering is unchecked.
- Go to the Rules pane of Mail’s Preferences window and make
sure that you’ve created a rule like the one shown in the Setting
Up Apple Mail section:
- Make sure there is a check mark next to the SpamSieve rule,
indicating that it’s active.
- Make sure that the rule’s name starts with SpamSieve.
- Make sure that the rule’s conditions Every Message.
- Drag the SpamSieve rule to the top of the list, if it isn’t
there already.
- Make sure there are no other rules that move messages to the
Spam mailbox.
- Even if the rule looks correct, it can help to delete it and create a
new one. (If you do this, be sure to click Don’t Apply when it asks
whether you want to re-apply the rules.)
To test that the rule works:
Select a spam message in Mail.
Choose SpamSieve - Train as Spam from the Message menu to
tell SpamSieve that it is spam.
Drag the message to your inbox and select it again.
Choose Apply Rules from the Message menu.
Note: This will also apply your other Mail rules.
If the message moved to the spam mailbox after Step 4, the rule worked.
SpamSieve will be able to catch other messages like this if it’s properly
configured and trained.
If the message did not move to the spam mailbox, there is some other problem
with Mail or SpamSieve. Please contact technical support and explain what happened when you
followed these instructions.