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7.3   Why is every message going to the Spam mailbox?

It is unlikely that SpamSieve is mistakenly thinking that all your mail is spam. To see whether the messages are going to the Spam mailbox because of SpamSieve, you can use the Open Log command.

More likely, the messages are being moved by a mail program on another computer, by a server filter, or by a problem with your mail program, as described below:

Apple Mail

  1. If SpamSieve’s plug-in is not installed (e.g. if it was disabled by an OS update), Mail will move every message to the Spam mailbox without consulting SpamSieve. To re-install the plug-in, choose Install Apple Mail Plug-In from the SpamSieve menu. When the plug-in is property installed and loaded, you will see the training commands in Mail’s Message menu. See also the Why don’t I see the SpamSieve commands in Apple Mail’s Message menu? section.
  2. Make sure that you’ve disabled Mail’s built-in junk mail filter, as described in Step 7 of the Setting Up Apple Mail section.
  3. Make sure that the only spam/junk rule that you have in Mail’s preferences is SpamSieve.
  4. The name of the SpamSieve rule in Apple Mail must begin with “SpamSieve”. Make sure that there are no leading spaces in the name. If the rule name does not begin with “SpamSieve”, Mail will move every message to the Spam mailbox without even showing the messages to SpamSieve.
  5. To separate the good messages in the Spam mailbox from the spam ones, drag all the unread messages to the inbox. Then select them and choose Apply Rules from the Message menu. (You can alternatively use the Apple Mail - Move If Spam script with the moveGoodMessagesToInbox option.)

Entourage

  1. Make sure that you’ve disabled Entourage’s built-in Junk Mail Filter.
  2. Make sure that the SpamSieve rule in Entourage are set up exactly as shown.
  3. Make sure that the only spam/junk rules that you have in the Rules window are the two SpamSieve rules.

Outlook

  1. Make sure that you’ve disabled Outlook’s built-in Junk Mail Filter.
  2. Make sure that the SpamSieve rule in Outlook are set up exactly as shown.
  3. Make sure that the only spam/junk rules that you have in the Rules window are the SpamSieve rules.
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