- Make sure that you have followed the instructions in the Setting Up
MailMate section. It may help
to toggle the Enable for messages in setting to a random mailbox and
then back to Inbox.
- If you are using macOS 10.14 or later, make sure that MailMate has Automation
access to control SpamSieve.
- If you are using an Apple Silicon Mac, make sure that you are using
version r5782
of MailMate or later to work around a suspected bug in Rosetta.
To test that the setup works:
- When you receive a new message, note its subject.
- Click on SpamSieve’s icon in the Dock.
- Choose Log from the Window menu.
The setup is correct if there’s a log entry (near the bottom) that says
Predicted: Good or Predicted: Spam and shows the subject for the new
message.
If you don’t see the expected log entries for new messages, please contact
technical support and explain what
happened when you followed these instructions.
It may also help to enable MailMate debug logging by entering
this command in Terminal:
defaults write com.freron.MailMate DebugSpamDetection -bool YES