7.2.2   Sending in the SpamSieve Log File

SpamSieve’s log file contains information about the incoming messages that it has processed as well as the messages that you’ve trained it with. If SpamSieve is not behaving the way that you expect, the log file can help pinpoint the source of the problem.

To send in the log file:

1. From SpamSieve’s Help menu, choose Save Diagnostic Report… at the bottom. (If you can’t access the Help menu because the Dock icon is hidden, click this link to save a diagnostic report. If you can’t launch SpamSieve to access its Help menu, see below.)
2. Choose a location such as your desktop and click Save. Saving the report may take a minute or so.
3. Create an e-mail to spamsieve@c-command.com and drag the Diagnostic Report.tbz file into the e-mail message to include it as an attachment/enclosure.

If you can’t launch SpamSieve, you can access the log directly, rather than using the automated diagnostic reporter. The log file is stored at:

/Users/<username>/Library/Logs/SpamSieve/SpamSieve Log.log

You cannot find the log file by searching your Mac because Spotlight does not index the folder the contains it. Instead, you can find the log file by following these instructions:

1. Open your user Library folder, as described in the How can I open the Library folder? section.

2. Inside the Library folder, open the Logs folder.

3. Inside the Logs folder, open the SpamSieve folder.

4. Inside the SpamSieve folder, find the SpamSieve Log.log file.

   Note: In most cases, you can ignore old, dated log files, whose names end with .log.bz2. Just send the SpamSieve Log.log file.

5. Drag the SpamSieve Log.log file into the message window in your e-mail program to attach it to your message. The file should be included as an attachment/enclosure, not as text in the body of the message.