If an error window appeared on your screen, please include the exact text of the
error message in your e-mail. (It may help to use Copy and Paste.)
Please also send in any errors that were reported in the system log:
- From SpamSieve’s Help menu, choose Save Diagnostic Report… at
the bottom. (If you can’t access the Help menu because the Dock icon is hidden, click this link to save a diagnostic report. If you can’t launch SpamSieve to access its Help menu, see below.)
- Choose a location such as your desktop and click Save. Saving the
report may take a minute or so.
- Create an e-mail to spamsieve@c-command.com and drag the Diagnostic Report.tbz
file into the e-mail message to include it as an attachment/enclosure.
If you can’t launch SpamSieve, you can access the log directly, rather than
using the automated diagnostic reporter:
macOS 10.12 and Later
- Click on Finder in the Dock.
- From the Go menu, choose Utilities.
- Double-click the Console application.
- Click on your Mac under Devices at the left side of the window. (It
may be necessary to first choose Show Sources from the View menu.)
- From the Action menu, choose All Messages. Make sure that
Include Info Messages and Include Debug Messages are both
unchecked. If you are using macOS 11 or later, choose Start
Streaming from the Action menu.
- If Activities is selected (blue) in the toolbar, click it to turn off
activities mode.
- If the main part of the window shows any recent error messages, select
them (or choose Edit ‣ Select All).
- There are two ways to share the selected part of the log with us:
- Easier: Click the Share button in the toolbar and choose
Mail. (If you do not use Apple Mail as your mail client, you can
instead Copy and Paste the log messages into your mail
client.)
- Preferred: Choose Edit ‣ Copy. Open TextEdit and Paste the
text into a new plain text document. Save the TextEdit document to
disk and attach it to your e-mail message.
macOS 10.11 and Earlier
Click on Finder in the Dock.
From the Go menu, choose Utilities.
Double-click the Console application.
Click on All Messages at the left of the window. (It may be necessary
to first click the Show Log List toolbar button if you don’t see
All Messages at the left.)
If it shows any recent error messages, select them (or choose Edit ‣
Select All).
Note: You may need to click the Earlier button at the bottom of the
window to find errors that did not occur recently.
Choose File ‣ Save Selection As… and save the file as My Log.log
on your desktop.
Drag this file into your e-mail message to include it as an
attachment/enclosure.