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7.2.3   Sending in a “Sample” Report

If an app is slow, hangs (e.g. with a spinning beachball), or freezes, a “sample” report can record what your Mac was doing in order to locate the source of the problem. Depending on which app is slow or not responding, you may want to record samples from SpamSieve, Apple Mail, and/or another app.

  1. Click on Finder in the Dock.
  2. From the Go menu, choose Utilities.
  3. Double-click the Activity Monitor program.
  4. Select the app in the Activity Monitor window.
  5. Do whatever it is in the app that causes the slowness, hang, or freeze. Immediately, click on Activity Monitor in the Dock and choose Sample Process from the View menu.
  6. After Activity Monitor has finished taking the sample, click the Save… button in the “Sample of <App>” window. Save the file to your desktop and then include it in your e-mail message to as an attachment. (Please do not copy and paste the text from the Activity Monitor window.)
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