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7.2.5   Sending in a “Sample” Report

If a program is slow, hangs (e.g. with a spinning beachball), or freezes, a “sample” report can record what your Mac was doing in order to locate the source of the problem.

  1. Click on Finder in the Dock.
  2. From the Go menu, choose Utilities.
  3. Double-click the Activity Monitor program.
  4. Select SpamSieve in the Activity Monitor window.
  5. Do whatever it is in SpamSieve that causes the slowness, hang, or freeze. Immediately, click on Activity Monitor in the Dock and choose Sample Process from the View menu.
  6. After Activity Monitor has finished taking the sample, click the Save… button in the “Sample of SpamSieve” window. Save the file to your desktop and then include it in your e-mail message to spamsieve@c-command.com as an attachment. (Please do not copy and paste the text from the Activity Monitor window.)

(If you aren’t sure whether the problem pertains to SpamSieve or the mail program, please repeat steps 4–6 for both SpamSieve and the mail program.)

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