Results 1 to 20 of 24

Thread: MailMate not learning whitelist or blocklist

Hybrid View

Previous Post Previous Post   Next Post Next Post
  1. #1

    Default MailMate not learning whitelist or blocklist

    I have set up MailMate [1.9.4(r5238)] with SpamSieve (2.9.24) as per the SpamSieve manual. Despite multiple trainings, and many weeks of use, messages marked as "good" are flagged as spam, and vice versa. Any idea how to trouble shoot this?

  2. #2

    Default

    Quote Originally Posted by AsafKeller View Post
    Despite multiple trainings, and many weeks of use, messages marked as "good" are flagged as spam, and vice versa. Any idea how to trouble shoot this?
    Please see:


  3. #3

    Default

    I have consulted all the above. Here is an example: Mail from Wells Fargo Online (address = alerts@notify.wellsfargo.com) is consistently marked as junk, despite the log stating "matched rule <From (address) Is Equal to "alerts@notify.wellsfargo.com"> in SpamSieve whitelist". The message has not been read on any other device, nor has it been flagged by the mail server (fastmail).

    OS X 10.10.5 (14F1713) Kernel Version:Darwin 14.5.0

    Please let me know if there is additional information that might be helpful.

  4. #4

    Default

    OS X 10.10.5 (14F1713) Kernel Version:Darwin 14.5.0

    I have consulted all the above. The messages have not been read on any other device, nor have they been flagged by the mail server (fastmail). A couple of examples:
    (1) Messages from mailer@doodle.com are consistently flagged as junk, yet the log says "matched rule <From (address) Is Equal to "mailer@doodle.com"> in SpamSieve whitelist"
    (2) Messages from ebay@ebay.com are consistently flagged as junk, yet the log says "matched rule <From (address) Is Equal to "ebay@ebay.com"> in SpamSieve whitelist"

  5. #5

    Default

    Quote Originally Posted by AsafKeller View Post
    The messages have not been read on any other device, nor have they been flagged by the mail server (fastmail).
    How do you know that they were not flagged as junk by the mail server’s filter?

    Quote Originally Posted by AsafKeller View Post
    A couple of examples:
    (1) Messages from mailer@doodle.com are consistently flagged as junk, yet the log says "matched rule <From (address) Is Equal to "mailer@doodle.com"> in SpamSieve whitelist"
    (2) Messages from ebay@ebay.com are consistently flagged as junk, yet the log says "matched rule <From (address) Is Equal to "ebay@ebay.com"> in SpamSieve whitelist"
    Assuming that you have correctly matched the messages to the log entries, SpamSieve did not classify those messages as spam. So I would look for whether you have any server or MailMate rules that might have done this. It might also help to enable some MailMate debug logging.

  6. #6

    Default

    Quote Originally Posted by Michael Tsai View Post
    How do you know that they were not flagged as junk by the mail server’s filter?
    It might also help to enable some MailMate debug logging.
    I assume they are not, because they do not appear in the spam folder on fastmail's web interface. I have set up debug logging, will report all I find. In the meantime, here is another example of messages that were read on no other device, and are flagged despite the whitelist entry.

    From: appleid@id.apple.com
    Reason: P(spam)=0.000[0.000], bias=-0.519, H:X-Sent-To(0.000), x-sent-to:%(0.000), x-sent-to:%(0.000), x-sent-to:^long-2-30(0.000), x-sent-to:^long-2-30(0.000), x-sent-to:^long-2-50(0.000), x-sent-to:^long-2-50(0.000), C:paragraphs(0.000), U:appleid(0.000), U:appleid(0.000), I:icloud(0.000), I:icloud(0.000), U:icloud(0.000), U:icloud(0.000), U:gh(0.000)
    Subject: Your Apple ID information has been updated.
    From: appleid@id.apple.com
    Actions: added rule <From (address) Is Equal to "appleid@id.apple.com"> to SpamSieve whitelist, added rule <From (address) Is Equal to "appleid_usen@email.apple.com"> to SpamSieve whitelist
    Subject: Your Apple ID information has been updated.
    From: appleid@id.apple.com
    Subject: Your receipt from Apple.
    From: no_reply@email.apple.com
    "no_reply@email.apple.com"
    ) matched rule <From (address) Is Equal to "no_reply@email.apple.com"> in SpamSieve whitelist
    Subject: Your receipt from Apple.
    From: no_reply@email.apple.com
    Subject: Your Apple ID was used to sign in to iCloud via a web browser.
    Subject: Your receipt from Apple.
    From: no_reply@email.apple.com
    "no_reply@email.apple.com"
    ) matched rule <From (address) Is Equal to "no_reply@email.apple.com"> in SpamSieve whitelist

  7. #7

    Default

    Quote Originally Posted by AsafKeller View Post
    I assume they are not, because they do not appear in the spam folder on fastmail's web interface.
    That is an incorrect assumption because, separate from moving the messages to the Spam mailbox, FastMail can mark in the message’s headers that it thinks it’s spam (but not spammy enough to move it). It’s also possible that it’s setting the IMAP junk flag.

    By the way, could you clarify what you mean when you say that the message is flagged as spam in MailMate? Is there a number for the Spam Score?

Similar Threads

  1. Scheduling MailMate Backups
    By hsleff in forum EagleFiler
    Replies: 1
    Last Post: 11-20-2015, 09:06 AM
  2. MailMate. Your opinion vs Apple Mail?
    By dcoplan in forum SpamSieve
    Replies: 1
    Last Post: 09-13-2015, 04:49 PM
  3. MailMate Training mailboxes not working
    By FbxSteve in forum SpamSieve
    Replies: 3
    Last Post: 08-19-2015, 10:53 AM
  4. SpamSieve not learning
    By algood1 in forum SpamSieve
    Replies: 2
    Last Post: 12-03-2013, 11:46 AM
  5. Replies: 2
    Last Post: 08-25-2012, 12:23 PM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •