Results 1 to 13 of 13

Thread: SPAM will not leave inbox

  1. #1

    Default SPAM will not leave inbox

    Setup:

    Spamsieve up to date
    Latest OS X
    Email host: gmail business free version

    Problem:
    1. I mark an email as SPAM
    2. It disappears from the Inbox
    3. Seconds later, or sometimes if I go to another folder and return, it's back in the box. I assume that this means that on the google server, it never left the inbox, or was never deleted?
    4. Tried various fixes suggested here: http://c-command.com/spamsieve/help/...s-the-junk-mai which is the closest I could find to my problem.

    Before this started happening, I did a complete clean re-install of OS X on my HD. I'm in the process of re-installing all my favourite apps. (I'm doing this to get rid of years of accumulated junk.) Stuck with this new behaviour by SpamSieve.

    Now at a loss as to what to do to fix this.

  2. #2

    Default

    Quote Originally Posted by davidweek View Post
    3. Seconds later, or sometimes if I go to another folder and return, it's back in the box. I assume that this means that on the google server, it never left the inbox, or was never deleted?
    Right.

    Quote Originally Posted by davidweek View Post
    4. Tried various fixes suggested here: http://c-command.com/spamsieve/help/...s-the-junk-mai which is the closest I could find to my problem.
    Are you using Apple Mail? If so, please see this page.

  3. #3

    Default Resolved

    Quote Originally Posted by Michael Tsai View Post
    Right.

    Are you using Apple Mail? If so, please see this page.
    Thanks Michael. I was, and that worked. Many thanks.

    Going through that procedure I thought—hey, this isn't Michael's job.

    Apple should be writing their own manuals. They should pay you! (Not that they will.) :-)

  4. #4

    Default

    This same thing is happening to me for Gmail only and I did everything mentioned in this thread. I feel stupid paying for a product that didn't do its job. Can someone please help?

  5. #5

    Default

    Quote Originally Posted by anthony View Post
    This same thing is happening to me for Gmail only and I did everything mentioned in this thread.
    Did you do the complete rebuild of the Apple Mail database?

    Which version of Mac OS X are you using?

    Is your Spam mailbox under “On My Mac” or on the Gmail server?

    Quote Originally Posted by anthony View Post
    I feel stupid paying for a product that didn't do its job.
    I see what you’re saying, although from my side of things it’s not SpamSieve’s fault if your mail client or server is unable to reliably move a message from one mailbox to another. Nevertheless, I will try to help you get them working.

  6. #6

    Default

    Okay, the problem is that there are thousands of emails in my whitelist. I didn't put them there. I removed them. Fixed!

  7. #7

    Default

    Quote Originally Posted by anthony View Post
    Okay, the problem is that there are thousands of emails in my whitelist. I didn't put them there. I removed them. Fixed!
    I’m glad it’s fixed, however whitelist rules would not cause the “messages move back” problem that you reported. And, secondly, deleting whitelist rules is almost never advisable. This is described in Spammy Whitelist Rules.

  8. #8

    Default

    Quote Originally Posted by Michael Tsai View Post
    I’m glad it’s fixed, however whitelist rules would not cause the “messages move back” problem that you reported. And, secondly, deleting whitelist rules is almost never advisable. This is described in Spammy Whitelist Rules.
    I got to tell you it actually fixed the problem. Also, why is it not advisable to delete annoying emails from the whitelist?

  9. #9

    Default

    Quote Originally Posted by anthony View Post
    Also, why is it not advisable to delete annoying emails from the whitelist?
    Because if the address should not be on the whitelist, the spam message would have been in your inbox, and you should have already trained it as spam. This would have disabled the whitelist rule, so it would not cause you any problems. Deleting the whitelist rule opens you up to problems in the future because it tells SpamSieve to forget that that’s a bad rule.

  10. #10

    Default

    Quote Originally Posted by Michael Tsai View Post
    Because if the address should not be on the whitelist, the spam message would have been in your inbox, and you should have already trained it as spam. This would have disabled the whitelist rule, so it would not cause you any problems. Deleting the whitelist rule opens you up to problems in the future because it tells SpamSieve to forget that that’s a bad rule.
    Michael, that makes complete sense. However, I have tried to train the message as Spam and it will disappear only for several seconds later to return to my mailbox.

  11. #11

    Default

    Quote Originally Posted by anthony View Post
    However, I have tried to train the message as Spam and it will disappear only for several seconds later to return to my mailbox.
    I thought you said the problem was fixed?

  12. #12

    Default

    Quote Originally Posted by Michael Tsai View Post
    I thought you said the problem was fixed?
    Haha it just came back!

  13. #13

    Default

    Quote Originally Posted by anthony View Post
    Haha it just came back!
    OK, then please answer the questions in my original reply.

Similar Threads

  1. spam in my inbox - iMac
    By TonyP53 in forum SpamSieve
    Replies: 3
    Last Post: 11-05-2013, 06:01 PM
  2. Replies: 3
    Last Post: 07-08-2013, 03:28 PM
  3. IMAP Folder to help clean out spam from inbox
    By jpkaplan in forum SpamSieve
    Replies: 1
    Last Post: 07-14-2009, 07:30 PM
  4. Coloured Spam not moving from Inbox
    By In a state in forum SpamSieve
    Replies: 4
    Last Post: 12-29-2007, 08:16 PM
  5. IMAP Spam Stays in Inbox
    By Unregistered in forum SpamSieve
    Replies: 5
    Last Post: 09-22-2006, 10:15 PM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •