If an error window appeared on your screen, please include the exact text of the
error message in your e-mail. (It may help to use Copy and Paste.)
Please also send in any errors that were reported in the system log:
- From EagleFiler’s Help menu, choose Save Diagnostic Report… at
the bottom. (If you can’t launch EagleFiler to access its Help menu, see below.)
- Choose a location such as your desktop and click Save. Saving the
report may take a minute or so.
- Create an e-mail to eaglefiler@c-command.com and drag the Diagnostic
Report.tbz file into the e-mail message to include it as an
attachment/enclosure. (Do not post it in the forum or in reply to a
forum e-mail.) If the file is too large to e-mail, you can share a link
using iCloud Drive or Dropbox or use the C-Command Forum to send it to us via private message.
If you can’t launch EagleFiler, you can access the log directly (if you’re
using macOS 10.15 or later), rather than using the automated diagnostic
reporter:
- Click on Finder in the Dock.
- Open the Library folder, as described in the How can I open the
Library folder? section.
- Open the Logs folder.
- Open the “EagleFiler” folder.
- Find the App Log.log file and attach it to your e-mail message.