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8.17.3   Sending in a “Sample” Report

If a program is slow, hangs (e.g. with a spinning beachball), or freezes, a “sample” report can record what your Mac was doing in order to locate the source of the problem.

  1. Click on Finder in the Dock.
  2. From the Go menu, choose Utilities.
  3. Double-click the Activity Monitor program.
  4. Select EagleFiler in the Activity Monitor window.
  5. Do whatever it is in EagleFiler that causes the slowness, hang, or freeze. Immediately, click on Activity Monitor in the Dock and choose Sample Process from the View menu.
  6. After Activity Monitor has finished taking the sample, click the Save… button in the “Sample of EagleFiler” window. Save the file to your desktop and then include it in your e-mail message to as an attachment. (Please do not copy and paste the text from the Activity Monitor window.)
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