If a program is slow, hangs (e.g. with a spinning beachball), or freezes, a
“sample” report can record what your Mac was doing in order to locate the source
of the problem.
- Click on Finder in the Dock.
- From the Go menu, choose Utilities.
- Double-click the Activity Monitor program.
- Select BBAutoComplete in the Activity Monitor window.
- Do whatever it is in BBAutoComplete that causes the slowness, hang, or freeze.
Immediately, click on Activity Monitor in the Dock and choose Sample
Process from the View menu.
- After Activity Monitor has finished taking the sample, click the
Save… button in the “Sample of BBAutoComplete” window. Save the file
to your desktop and then include it in your e-mail message to
bbautocomplete@c-command.com as an attachment. (Please do not copy and paste the text
from the Activity Monitor window.)