I have been using SpamSieve with Entourage successfully for many years. Now, with Outlook, while in the "Junk E-mail" box, the keyboard "command/shift/G" now does nothing. I click on the "mark as not spam" on the open message, while in the "Junk E-mail" box, and the email is transferred to my "inbox." However, every time that same sender's email arrives later, it continually is sent to the "Junk" box. There is no "learning" going on.
Your advice, please.