I’ve been usig SpamSieve for months (with the latest version of Apple’s Mail), and when it doesn’t catch a spam message and places it in my Inbox, then I just highlight the message and choose “Train as Spam”, which causes it to be automatically moved to my Spam folder (where all junk mail goes).
BUt a couple of days ago, this process stopped working. When I see a spam message that’s gotten into my Inbox, I try to “Train as Spam” it, but instead of moving the email to my Spam folder, it simply gives the email a grey color, and leaves it in my Inbox.
Any idea why, and how to fix?
Thanks!
P.S. You can see a screen shot here. Note all the spam messages in grey. Normally, they move to the Spam folder, but have stopped doing that.
You didn’t say which version of OS X you have, so I will assume you have Tiger. Please select a spam message in Mail. Then open the attached file in Script Editor and click the Run button. Does it move the message to the Spam folder? Does it report an error? This may give us some information about where the problem is.
In the results log, I get “{button returned:“OK”}”.
I’ve tried re-installing SS and also re-installing the plug-in and re-doing the rules and all but to no avail.
It still catches Spam wonderfully but for the ones it doesn’t, the Train doesn’t work, which bewilders me why all of a sudden it doesn’t.
Would it possibly have to do with a conflict elsewhere? The only thing I can think of that’s been tweaked system wise is the install of Adobe CS3 and I used the Adobe clean up prog to clean up any stray files from the beta.
Just to be clear, moving the messages to the Spam mailbox will not affect whether they appear in a smart mailbox unless the smart mailbox’s criteria specifically exclude messages in the Spam mailbox.
Is it possible that some of the messages you’re trying to move are already in the Spam mailbox?
What do you see in the Result tab when running this script?
I’m having the same problem here, too. I’m running SpamSieve on two computers, one MacPro and one iMac, both with Entourage, and both connected to an Exchange account.
On the iMac it works like a charm, on the MacPro it doesn’t move the mails to the Junk folder. I just re-installed everything there, but still the same story.
From what I understand, there’s still not solution … but I’d be happy to hear from you, once there is one.
If by “same problem” you mean “Using ‘Train as Spam’ does not move messages to Spam folder,” that is the expected behavior for Exchange accounts, due to a limitation of Entourage.
I don’t know. Maybe there are situations where it works with Exchange accounts, but I’m not aware of any. Are you sure the messages in question were not stored in local folders on the iMac?