Being asked to purchase....AGAIN!

phred · October 10, 2007, 6:30am

I love SS…, but why is it asking me to purchase it again?? I just paid $30 in September! Who do I call for help on this? Thanks.

Michael_Tsai · October 10, 2007, 6:37am

If SpamSieve’s preferences file has been damaged or deleted, it might forget that it had been purchased. You can lookup your serial number in your order confirmation e-mail or using this form. Then enter it in SpamSieve’s Purchase window so that it knows you purchased.

phred · October 10, 2007, 7:24am

thanks!
Issue solved, thanks Michael. It’s a great product!

phred · October 29, 2007, 10:52pm

happened again
Michael,
It happened again just now. I went in and put the serial number in … why do you think I’m having to repeat this cycle again?

Michael_Tsai · October 30, 2007, 3:08am

Your preferences file was deleted or damaged. Why, I don’t know. You should probably repair your disk using Disk Utility.