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8.12   What information should I include when I report a problem?

It will be faster and easier to help you if your e-mail includes the following information:

The version of Mac OS X that you are using
Click on the Apple menu and choose About This Mac.
The version of EagleFiler that you are using
Click on the EagleFiler menu and choose About EagleFiler. (Please do not say “the latest version,” as this is ambiguous.)
Do you have the Mac App Store version?
Click on the EagleFiler menu and choose About EagleFiler. It will say “Mac App Store” at the bottom of the window.
Specific error information
Please see Sending in an Error Report.
If something isn’t working as you expect
Please describe what you did, what happened, and what you expected to happen instead. If possible, take a screenshot or two that illustrate the problem (see Sending in Screenshots).
If EagleFiler hangs or freezes
Please see Sending in a “Sample” Report.
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